Shipping policy

Shipping Policy

Besides our home base Hong Kong, Freedive Depot currently ships to the following countries and regions:

  • Macau
  • Taiwan
  • Australia
  • Indonesia
  • Japan
  • South Korea
  • Malaysia
  • the Philippines
  • Singapore
  • Thailand
  • Vietnam

Shipping Rates

Freedive Depot uses a combination of postal and package delivery services for delivery.

For specific brands:

  • Orca Wetsuits

    Free Shipping is available for all markets

  • Lobster Modular Neck Weight System

    • Australia

      Fixed Rate shipping of AU$20 is available

    • All other markets

      Free Shipping is available for all other markets

Besides the above, Free Shipping is also available upon meeting minimum spending requirements:

  • Hong Kong:

    We are pleased to offer free shipping within Hong Kong for orders over HK$500

  • Taiwan and Macau:

    We are pleased to offer free shipping to Taiwan and Macau for orders over HK$800 (MOP800/NT$3000). The customer is responsible for import taxes if any incurred.

  • All other regions:

    For all other regions that we currently serve, we are pleased to offer free shipping for all orders over HK$3000 (~US$400/AU$600/JPY60000). The customer is responsible for import taxes if any incurred.

For Pre-Order Items

  • Molchanovs Fins & Wetsuits

    All Molchanovs fins and wetsuits are handcrafted in Russia, and the production normally takes approximately 6 weeks. Shipping from the manufacturer normally takes another 4 weeks. Freedive Depot will endeavour to have the product delivered within 10 weeks from which the pre-order was made but cannot be held responsible for any delays beyond our control. If you need your order in a hurry for a competition or otherwise, please feel free to contact us and we will endeavour to arrange expedited production for you (at a cost).

  • All Other Products
    Shipping from the manufacturer normally take 4-6 weeks. Freedive Depot will endeavour to have the product delivered within 4 weeks but cannot be held responsible for any delays beyond our control.

Frequently Asked Questions

  • 1. Why does it take so long for my Pre-Orders to arrive?

    Due the the number of variants available for certain products it is not practical for us to keep stock of all variants for all products. For those products we will order with the OEM on your behalf and the preparation and shipping takes time. Special Products like Molchanovs Wetsuits and Fins are all handcrafted in Russia and the process takes between 4-8 weeks. Freedive Depot will do everything in our capacity to ensure that the goods get to your hands as quickly as possible.

  • 2. There is a product/variant that I want, but it is out of stock or not showing. Is it possible to order it?

    Yes if there is a product or variant that you cannot see on our catalogue, kindly contact us and we will see if we can arrange it for you.

  • 3. I tried to use Apple Pay but it prompted "Shipping Address Invalid". Why?

    If you resides in Hong Kong please make sure that the "region" in your Apple Pay shipping address is set to "Hong Kong Island", "Kowloon", or "New Territories".